Unifying Talent Acquisition for Global Data Analytics Enterprise

Geography: 5 Continents and 18 countries across North America, LATAM, EMEA, APAC regions

Roles:

Corporate roles (entry-level to executive): IT, Finance, Marketing, Legal, HR, Support)
Specialized roles: Data Analytics and Technology

Specific Challenges:

• Inconsistent recruitment processes across regions due to prior structure and number of business acquisitions
• Niche hard-to-fill and high-demand profiles (e.g. Data Science and specialized Technology roles)
• High percentage of revenue generating positions (affecting P&L if left unfilled)
• Multilingual needs: French, English and Spanish

Highlighted Strategies:

• Stakeholder Engagement:
  • Extensive sessions with global talent acquisition leaders to fully understand business goals and objectives and build regionally accommodating recruitment programs
• Global Optimization & Implementation:
  • Process redesign accounting for cultural and legal nuances in each country
• Change Management Strategy:
  • Key stakeholder engagement strategies to preempt and resolve TA process change questions.
• Custom Client Training:
  • Talent Acquisition, HR and hiring manager communication on the what, when, and, most importantly, the why.
• Global Delivery Footprint:
  • Round-the-clock delivery from Sevenstep resources on multiple continents
• Team Segmentation:
  • Focused hiring manager interaction by geography and recruitment focus
• Market Intelligence:
  • Extensive research on supply/demand, market trends and candidate analysis for hard-to-fill roles
• New Reporting & Analytics:
  • Assessing operational performance against broader set of defined SLAs and KPIs

Services Provided

• End to End Recruitment
• Source and Screen (US)
• Campus Recruitment Support (US & EMEA)
• Contractor Conversion Programs (EMEA)
• Social Media and Marketing Consulting
  • Gathered news and highlights from all regions
  • Created regional/global content calendars
  • Liaise with marketing
  • Assisted in development of Elevate Employee Advocacy program
• Market Research and Salary Analysis
• Hiring Manager Diversity Training
• Global and Regional Metrics Reporting
• Regular Governance Meetings globally and regionally

• 5000 Total hires from May 2016 – May 2020. 

• Agency usage under 1%.

  • Pre-Sevenstep, agency rates estimated between 30% (LATAM) and 90% (ANZ).

• 12-month retention improved from 80% to 83% (2017 – 2018).

  • Costs of turnover estimated savings between $500-700K*.

• 25 Countries / 500+ Hiring Managers and ONE consistent process with minimal variances.

• Visited every region hosting Voice of Customer (VoC) sessions to develop model.

  • Multiple onsite visits in each regional quarterly (30+ visits in 2019).

• ALL candidates in one Applicant Tracking System.

• Consistently achieving and surpassing global SLAs.

• Consistent global reporting and governance meetings.

• Scaled the delivery team from 16 to as high as 100 based on hiring needs. 

• Developed 80 Career Landing Pages which harvested approx. 145k candidates.

• 70% submit to interview rate.