A Fortune 10 health services leader urgently needed specialized talent, including counselors, leadership and operational personnel, to support its employer assistance program (EAP) launch in Dublin, Ireland. To ensure a smooth rollout, the company turned to its permanent hiring and strategy partner, Sevenstep, to quickly fill these roles while establishing a sustainable talent pipeline for future growth.
With Sevenstep as its recruitment process outsourcing (RPO) provider, the company aimed to streamline permanent hiring, reduce time-to-fill and proactively meet immediate and long-term talent needs through data-driven strategies. Several challenges stood in the way:
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New Market Entry: Recruiting for these roles in a new location pressured the client to understand the market and create a competitive hiring strategy quickly.
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Slow, Legacy Processes: Outdated recruiting methods delayed the client's ability to fill critical positions, risking project timelines.
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Insufficient Recruiting for Difficult Roles: An imbalance in recruiter focus limited the client's ability to efficiently tackle accredited roles in a niche industry (e.g., counselors, leadership and operational personnel), resulting in suboptimal strategies and related hiring outcomes.
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Reactive Hiring: A lack of predictive tools prevented the client from accurately forecasting staffing needs, leading to reactive hiring practices and missed opportunities for strategic talent planning.
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Sevenstep used a data-driven approach, integrating internal client data with external market intelligence via our proprietary Sevayo® Insights talent data integration platform. Through machine learning-powered predictive analytics, Sevenstep optimized requisition management, prioritized critical openings and built a sustainable talent pipeline to meet short- and long-term growth objectives. Key initiatives included:
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Predicting High-Risk Requisitions: AI-driven, multi-factor analysis identified requisitions (reqs) at risk of aging and labeled them with a "specialty" status. Sevenstep supported these reqs with enhanced automated sourcing technology, advanced strategies (e.g., programmatic advertising, events, paid media, etc.) and targeted recruiter engagement to accelerate fulfillment.
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Implementing a Total Talent Approach: Sevenstep blended contingent labor and permanent hiring approaches to accelerate the client's EAP operations. By forecasting hiring needs through Sevayo® Insights and adopting a total talent strategy, we quickly filled immediate roles with skilled contingent workers while simultaneously sourcing permanent hires to meet long-term needs.
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Enhancing Recruiter Efficiency: Leveraging predictive data, Sevenstep targeted high-demand areas to optimize resource allocation, focusing recruiter efforts where they were most impactful. This streamlined recruitment workflows, reduced time-to-fill and prioritized critical roles, driving productivity gains and improving candidate satisfaction.
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Elevating the Candidate Experience: Tailored communications, a seamless interview process and a data-driven approach enhanced candidate satisfaction, strengthened the employer brand and increased referral applications by 15%.
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Rapid Contingent Workforce Deployment: Onboarded 20 contingent workers in 19 days, ensuring the Dublin EAP center opened on time
Accelerated Permanent Hiring Process: Completed permanent hires with an average time-to-fill of 60 days over four months, 20% faster than industry standard
40% Faster Time-to-Fill for "Specialty" Roles: Reduced fill times for challenging roles using Sevayo® Insights' flagging system, triggering targeted resources and customized strategies
100% Offer Acceptance Rate: Demonstrated strong candidate engagement and alignment with organizational values, achieving a perfect offer acceptance rate
High Project Satisfaction: Earned a net promoter score (NPS) of 76 for the EAP project, well above the EMEA client average and the common "good" benchmark of 30-50 in the region, with NPS measuring a client's likelihood to recommend Sevenstep
Improved Predictive Model: Boosted algorithm accuracy from 87% to 95%, enhancing hiring and workforce planning outcomes
Not sure what type of worker you need to get the job done? Sevenstep is here to help you figure it out. Let's talk about how our data-driven solutions and strategic partnership can transform your hiring process. Reach out today, and we'll be in touch!
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